Support

Where to write

• support@ogur.app — questions about the Service, bugs, sign-in and account access, suggestions.
• privacy@ogur.app — personal data: request information or a copy of your data, correct it, delete your data or account, withdraw consent.
• security@ogur.app — vulnerabilities and suspicious account activity.

What to include

• Write from the email address linked to your account so we can find it faster.
• Tell us your device and app version, or the browser you use for the website.
• Describe what happened, what you expected to see and the steps that lead to the error.
• Attach a screenshot if it helps explain the problem.

Do not send passwords, sign-in codes or medical records: we do not need them to help you.

Response time

We usually reply within 3 business days. Personal data requests are handled within 10 business days of receipt; this period may be extended by no more than 5 business days, in which case we will tell you why.

Important

Ogur does not provide medical advice, diagnosis or treatment. Calories, macros and suggestions are estimates. If you feel unwell, see a doctor; in an emergency, call your local emergency number.