Account and Data Deletion

How to delete your account

You can delete your account right in the Ogur app: open Profile and tap «Удалить аккаунт» (Delete account). Deletion must be confirmed and cannot be undone.

If you cannot sign in, email a deletion request to privacy@ogur.app from the address associated with the account. To protect user data, we may request minimal information to verify identity.

If you use Ogur without signing in, as a guest, open Profile and tap «Удалить мои данные» (Delete my data); the same button is on the new consent screen. No email code is needed: deletion only has to be confirmed and cannot be undone. A guest account with no activity for 180 days is deleted automatically.

What happens next

Once deletion is confirmed in the app, the account or the guest’s data is deleted immediately: the profile and questionnaire answers, the food diary with meal and receipt photos, weight and wellbeing records, the goal, messages, user content, consents and the Auth0 sign-in account. You are signed out on all devices. The analytics events linked to the account are deleted within 30 days. For an email request, all of this is deleted within 30 days after identity verification. Data is removed from backups within 35 days after deletion, which is how long each backup is kept.

As evidence that the request was fulfilled, we keep only a record of it: the account identifier, the time of the request and the time of deletion, without name, email or questionnaire answers. The daily limit counters kept by the app installation identifier, without the guest’s data, are deleted automatically after 2 days. Other minimal records may be retained longer only where required by law, security, fraud prevention or dispute resolution. Such records are isolated from other uses.

Uninstalling the app deletes neither the account nor the guest’s data. Deletion contact: privacy@ogur.app.